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Crystal Bio Shower Filter - Technical Help |
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Crystal Bio Shower Filter: Trouble Shooting Guide for the Crystal Bio Shower Filter | Questions | Answers | | The Pond water is not entering the filter? | Check the inlet pipe-work and pump for blockages. Also check the pump is working. | | The Pond water is not exiting the filter and the filter is full and overflowing with water? | Check the outlet pipe back to the pond for blockages. Or the Outlet pipe increases in height back to the pond causing water to fill the Filter. | | Water is leaking from the rubber fittings? | Check the fittings are located correctly and the stainless steel bands are tightened. | | The bags of Crystal Bio Media have some fine dust or small broken media in? | When handling Crystal Bio some dust or small broken pieces can occur. Wash the Crystal Bio media thoroughly before use to remove these small pieces. | | A fine white/grey dust has settled on the base of my pond 24-48 hours after the filter was started? | The grey/white dust is small particles of Crystal Bio Media. This is harmless to Fish and the Aquatic environment. A fine net or pond vacuum can be used to remove them or if left they will break down and disperse. | | Yellow or White foam has occurred on the pond surface since the filter was started? | All pond water which supports a fish stock contains protein molecules. When disturbed with oxygen bubbles protein foam can be created. The Shower Filter creates oxygen as water passes over the Crystal Bio Media and some foaming on the pond surface can occur. Use a propriety “Anti Foam” treatment or fit a protein skimmer to help remove the foam, both available from all good aquatic shops. The removal of protein from within the water is good and will improve biological performance helping to lower Ammonia and Nitrites, in turn improving fish health. | | What do I do if there is a power cut and will the biological capacity of the filter be lost? | The Filter Module and Crystal Bio Media will hold moisture for up to 24 hours ensuring the biological capacity is not lost. Do not remove the lid as this will cause moisture to be lost. When the power is returned the filter will carry on working. If the power has been off for more than 24 hours run a small quantity of water through the filter to waste before returning water to the pond. |
For further advice, sales or spares please see www.rotoinnovations.com or speak to the retailer where you purchased this product.
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